Better Quality of Patient Care and 10X ROI
Flex reduces Schlegel Villages’ agency and overtime spend by increasing shift fulfillment of internal staff to 80%.
The Challenge
Schlegel Villages is a long-term and senior care provider with 5,000 employees across 19 facilities in Southern Ontario. The organization struggled to fill shifts due to the labor shortage in the senior living industry. Management staff regularly dedicated 40-50% of their time to shift callouts.
To address staffing shortages, the organization relied on overtime hours and third-party agencies. Schlegel Villages needed to optimize their staffing solution as the labor shortage was expected to increase — that’s when they turned to Flex to optimize their staffing approach.
The Solution
The Flex platform was launched at five Schlegel Villages facilities after a 2-3 week implementation period. The platform led to clear operational improvements, with more shifts fulfilled by internal staff, with less overtime, less reliance on agencies, and more effective use of management time.
In April 2020, in the midst of the pandemic’s first wave, Schlegel Villages expanded the implementation to all facilities. Despite the added pressure, management was confident the time investment for implementation was worthwhile.
The remaining facilities showed the same improvements. After 12 months, shift fulfillment by internal staff reached 70-80% overall. After 15 months, the organization had realized a 10x return on investment in Flex.
The platform has become an indispensable and effective part of the daily staffing routine for everyone at Schlegel Villages.
Results
Before Flex:
- 30-60 minutes of wasted admin time per shift fulfilling open shifts
- Low shift fulfillment rate of only 40-50% on open shifts
After Flex:
- 30 seconds to post and accept shifts, requiring minimal administration
- High shift fulfillment rate of 90%+ on open shifts
Testimonials
“Flex is now just a part of our everyday life. By reducing the scheduling burden on our Director of Nursing Care staff, their overall role satisfaction has improved and we’re delivering better resident care. In just 30 days after launch, Flex helped us ensure appropriate staffing for each of our 19 villages, and let our nursing teams focus on clinical care.”
— Rose Lamb, SVP Operations
“Beyond helping us fill open shifts, we were able to us Flex as a recruitment tool for our part-time and casual staff. Prospective applicants can see every open shift across our Villages, giving them the flexibility to choose the shifts that suit them best.”
— Christy Parsons, VP of People
“The platform helped us decrease our agency use. When all shifts are worked by our own team members, we’re able to provide care to our highest standard.”
— Cindy Awde, General Manager at Schlegel Villages
“The platform helped us decrease our agency use. When all shifts are worked by our own team members, we’re able to provide care to our highest standard.”