Position Type: Full Time

Location: Atlanta, GA, Hybrid

Our Mission: 

At Accushield, we are dedicated to ensuring that every person in a senior living community is known, protected, and connected. We replace outdated paper logs with a digital greeting that fosters safety and a true sense of belonging. Our goal is to provide calm clarity for families and staff, ensuring that human connection remains at the heart of care.

Our Culture: 

We are a service-driven team that uses technology to solve real-world problems. To be successful here, you must align with the six values that define how we work and interact every day:

  • Compassion: We care deeply about our customers and end users because we are all children and grandchildren. This personal connection drives us to treat every community as if our own family lived there.
  • Humility: We all “sweep the floors.” No task is too small, and we are always willing to serve and do whatever is needed to support the team.
  • Collaboration: We believe in “singing harmony.” We are at our best when we work together, blending our unique strengths to create a better outcome than we could alone.
  • Customer Focus: We are here to solve problems and leave a lasting legacy. Every decision we make is centered on providing value and building long-term trust with our partners.
  • Flexibility: We all wear many different hats. We stay agile in our roles to meet the evolving needs of our customers and our growing company.
  • Growth: We never settle for “good enough.” We are lifelong learners who are always working to be better, do better, and push the boundaries of what’s possible.

Job Overview:

Accushield is looking for a Salesforce Administrator to lead the ongoing development and support of our Salesforce environments.  We are looking for a motivated individual who excels in a fast-paced, results-driven environment.  We need a self-starter who will be responsible for the execution of configuration, support, and improvement of our Salesforce instance.

This individual will work closely with subject matter experts and stakeholders across every department at Accushield.  This individual will be responsible for identifying, developing, and executing best practices.  As the Salesforce administrator here, you will be doing part support, part solutioning, and part project management to bring projects through from start to completion.  This person will be responsible for architecting, developing, testing, and deploying changes.  This role will also be responsible for deployments from our staging environment into production.

Responsibilities:

  • Support and optimize our Salesforce instance, ensuring our testing and live environments stay consistent and reliable.
  • Manage administrative tasks such as user management, user profiles, roles, custom objects, page layout changes, custom fields, flows, etc.
  • Design end-to-end integrations and solve problems creatively using standard functionality to simplify the user experience.
  • Enhance and automate the user experience, utilizing flows, validation rules, reports and dashboards
  • Troubleshooting day-to-day issues with the end users
  • Stay up to date with software releases and new functionality through continued education
  • Document all processes, policies, training, and training collateral
  • Keep end users up to date on all Salesforce changes through continued training sessions, when applicable, and training collateral

Requirements/Qualifications:

  • Bachelor’s degree required
  • Minimum 1-year experience as a Salesforce.com administrator
  • Sales Cloud and Service Cloud certifications preferred
  • Strong understanding of Salesforce tools and best practices, including understanding of page layout customization, overall UX, and permissions
  • Previous experience with VisualForce and APEX code not required, but preferred
  • Good communication skills, both verbal and written
  • Ability to work alone and be a self-starter
  • Strong work ethic with a team-player mentality

Benefits:

  • Competitive benefits package includes employer sponsored medical, dental, vision, life, and disability insurance options.
  • 401(k) program with company matching 
  • Paid Time Off and Holidays
  • Employee Education programs available
  • A purpose-driven and encouraging work environment

Additional Information

This role will report to our VP of Operations.  This location is located at our corporate office located in Atlanta, GA. Hybrid work options may be available after a 90-day introductory period and are contingent on the approval of your manager.

Why Accushield?

You aren’t just troubleshooting software; you are helping protect a vulnerable population. Every ticket you resolve helps a senior living community care for their residents.

Please send your resume to [email protected].